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Return Policy | Controlled Burn

 

Return/Refund Policy

 At Controlled Burn, we stand behind every bottle we make.

If your order didn’t hit the way you hoped, we’ll make it right.

Satisfaction Guarantee

 We offer a no-questions-asked satisfaction guarantee on all direct orders placed through our website.

If you try our product and genuinely don’t enjoy it, contact us within 14 days of delivery and we’ll issue a 100% refund.

No complicated process. No unnecessary hoops.

Because food products cannot safely be returned, we do not require returns for opened items.

Refund Eligibility

 

To help protect against abuse, the following limitations apply:

Limit one satisfaction-guarantee refund per customer / household

Applies only to products purchased directly from our website

Refund requests must be submitted within 14 days of delivery

Excessive or repeated refund requests may be denied

 

Damaged or Incorrect Orders

 

If your order arrives:

damaged

leaking

defective

or incorrect

please contact us within 7 days of delivery with photos of the issue and we’ll make it right as quickly as possible.

Order Cancellations

 

Orders may be canceled before shipment.

Once an order has shipped, it cannot be canceled.

Contact

 

For refund requests or support, contact:

Controlled Burn LLC

contact@controlledburn.xyz

Thank you for supporting small-batch handcrafted products made with care.